Rineta Qalaj, Author at CustomersX

Automating the Honeymoon Phase in CRM: 10 Workflows That Grow Customer Value

🎯 The honeymoon phase in CRM is the most underrated lever in customer management. The contract is signed, the commission is booked, the solution is delivered. And then, in most companies, nothing happens. Your customer is left alone with what

August 30, 2026

Unlock Your CRM Potential: Why 70% of Companies Only Use 20% of It

CRM CRM

Unlock Your CRM Potential: Why 70% of Companies Only Use 20% of It

The sobering truth about your CRM potential 📊 Our annual Sales Excellence Study shows a consistent picture: between 70 and 80 percent of all companies use only around 20 percent of the CRM potential their system could actually offer. The

August 24, 2026

Price Increases Without Losing Customers

Pricing

Price Increases Without Losing Customers

Why so many companies hesitate before their next price round In most B2B markets, price influences up to 60 percent of purchase decisions. That number is exactly what holds many companies back: if price plays such a big role, how

August 16, 2026

Implementing a CRM: The 5 Most Common Mistakes and How to Avoid Them

CRM

Implementing a CRM: The 5 Most Common Mistakes and How to Avoid Them

If you want to run a successful CRM implementation, you face more than 600 systems on the market today. And still, more than half of all CRM projects fail to deliver the business results they promised. The reason is rarely

August 10, 2026

Pricing

7 Pricing Mistakes That Cost Your Company Margin Every Month – and How to Fix Them

Price optimization is the single most powerful profit lever there is — and the one companies use least systematically. The most common reason: seven typical pricing mistakes that quietly translate into lost margin, month after month. In this article, CustomersX

August 2, 2026

Sales

Sales for IT Service Providers

IT service providers sell technology at a world-class level and still lose deals. The reason rarely lies in the technology, almost always in the sales process. We see this pattern again and again, in our consulting work and in our

July 27, 2026

Sales

CRM in Logistics

An industry under price pressure with no differentiation in sight The logistics industry has been wrestling with the same problem for decades: the core service, moving goods from A to B, has become interchangeable. Almost every provider communicates the same

July 19, 2026

CRM Sales

FMCG Pricing Strategy

60 percent of your FMCG customers decide mainly on price. And yet the discount is rarely the right answer. How a smart pricing strategy and systematic value-stack management protect your margin. The Price Sensitivity Trap in the FMCG Market Studies

July 13, 2026

Sales

FMCG Pricing Strategy

July 13, 2026

CRM CRM

Patient Onboarding with CRM

The silent problem: Half of all patients don’t follow a recommendation The doctor prescribes a treatment. The patient listens attentively, nods, goes home. And then? Studies consistently show that around 50 percent of all patients do not adhere to the

July 6, 2026

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Author: Rineta Qalaj

Automating the Honeymoon Phase in CRM: 10 Workflows That Grow Customer Value

Unlock Your CRM Potential: Why 70% of Companies Only Use 20% of It

Price Increases Without Losing Customers

Implementing a CRM: The 5 Most Common Mistakes and How to Avoid Them

7 Pricing Mistakes That Cost Your Company Margin Every Month – and How to Fix Them

Sales for IT Service Providers

CRM in Logistics

FMCG Pricing Strategy

FMCG Pricing Strategy

Patient Onboarding with CRM

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