Revenue growth
Productivity gain
Profit growth
Adapting the existing business model or developing new business models places very high demands on business-model consulting. The point is not simply to think in terms of disruption, white spaces and blue oceans, but in terms of the added value for the customer and the value potential for the company.
With our network, we focus on discovering and testing customer added value and on securing existing customer-value potential. For us, the foreground is not only previously unmet customer wishes and technologies, but a very deep and comprehensive understanding of the respective customers and also their potential for the company. Moreover, our international network allows the efficient creation of an MVP.
But for us, business-model consulting doesn't stop there. The sale of new business models in particular is completely neglected. Many business models fail due to unrealistic assumptions in the sales area. That's why we factor in the sale of new business models from the very beginning. Our clients gain a very high level of customer-understanding competency, the latest models and methods in the form of our DTC approach, the possibility of an efficient first technical implementation, and our Selling Innovation approach to significantly increase the chances of success.
Analysing your starting situation
Based on our DTC consulting approach, your existing customer-relationship-management concept is analysed in a first step. Through conversations and workshops, an overall overview is created of the intended customer-relationship management, the objectives, the users' competencies, the technical infrastructure and the existing budget.
Customer-relationship concept
Based on the jointly developed overall overview, customer-relationship management is adapted. Growth goals are defined for improving customer acquisition and increasing customer value. Efficiency goals are also determined, based on the possibilities for automating processes. The current AI support options are likewise critically examined for their added value. Finally, a roadmap for implementation is created.
Selecting CRM software
The overall overview and the customer-relationship concept serve as the basis for selecting the optimal CRM software. Here, a marketing-automation software, or the use of two different systems, may be optimal for you. Whatever it is, our team connects your applications with one another, giving you an individual solution approach.
Implementation
As part of the implementation, we secure the technical integration for you. A central element is the optimal configuration, especially regarding the customer data fields. It's also important to establish the most powerful automation possible. We also take care of training your employees. Our extensive experience in sales, Sales Excellence and training supports your employees' successful use of the chosen applications.
CustomersX is a Swiss B2B management consultancy specialising in CRM, pricing and sales. We work with mid-sized companies that want to grow profitably — with clear focus, real data and measurable results. No standard framework. No theory. Only what actually works in your company.
We identify where you're losing revenue — and build the commercial infrastructure to win it back. Whether it's CRM logic, pricing architecture or sales performance, we work directly with your data and processes. The result is growth that is measurable and repeatable.
