The leading consultancy for organic growth and profit.

Top consultants and IT experts with many years of experience offer everything from a single source — from data analysis and strategy development to IT implementation and training. Achieve with us the transformation your customers expect from you.

Services

Image link
Agile Transformation

Use agile working methods to increase your company's adaptability.

Image link
CX

Create a customer experience that raises customer acquisition and loyalty rates.

Image link
CRM

Use automation and valuable data to create more value for your customers and your business.

Image link
Data Management

Gain valuable customer data and make better decisions.

Image link
Business Model

Develop business models that differentiate themselves and achieve high customer value.

Image link
Artificial Intelligence (AI)

Optimise your customer relationships with AI to increase profit.

Image link
Customer Centricity

Transform your organisation and use co-creation to increase growth and profit.

Image link
Pricing

Set your prices from the customer's perspective to increase profit significantly.

Image link
Sales

Apply Sales Excellence to optimise your sales system.

Case Studies

CRM Concept — Industry
A global energy provider failed at a direct CRM roll-out — until we laid the foundation.
CRM and E-Commerce
E-commerce under pressure: we integrated CRM and shop system for efficient processes.
Sales in Industry
Industrial sales under pressure: we created transparency over processes, digitalisation and the starting position.
All case studies
An overview of our completed projects.

Media

SalesX Excellence und Innovation

SalesX und Innovation is the podcast on the latest developments in sales and innovation management. Jörg and Patrick present models, approaches and hands-on experience, and explore current questions from a sales and innovation perspective. SalesX und Innovation is the weekly exchange of ideas between two people who are personally fond of each other but don't always agree. Every Friday, wherever you get your podcasts.

Image
Honest
Critical
Inspiring

Our articles

Current topics, relevant to your practice!

Our videos

Our topics presented briefly and to the point.

Customer Centricity Book

The foundation for everyone who takes customer centricity seriously.

Denkwerkstatt Sales Excellence 2027

Zurich, 26 May 2027 – from 14:00

Image link

Schweizerisches Institut für Vertrieb und Handel (SIVH)®

Our partner for university-level continuing education and professional seminars, in collaboration with the Bern University of Applied Sciences.

SIVH stands for excellent, practice-oriented education in sales and retail. With recognised certificates and modern learning methods, we prepare you optimally for the challenges of the future.

Our standard
Grounded in international research collaborations
Proven in numerous consulting mandates for various companies
Honest craft instead of edutainment
Not just listening, but applying directly
The latest content in each format

Latest Insights

Testimonials

"We were able to implement Sales Excellence successfully with CustomersX, drawing on the latest insights. Head of Sales, industrial company Working with the CustomersX team is demanding, but the results are impressive."

E-commerce provider
CEO

"CustomersX's recommendations on CRM enabled us to have an individual solution and reduced implementation and maintenance costs by 50%."

Education provider
CEO

"We were able to implement Sales Excellence successfully with CustomersX, drawing on the latest insights."

Head of Sales
Bank

"The training concept on customer centricity was very successful — well-founded, motivating and highly applicable."

Head of professional development
Health insurer