Goffin CustomersX

The consulting and training network for customer centricity and sales excellence

CustomersX is the leading Swiss consulting and training network. From data analysis to strategy development, IT implementation and training, we offer everything from a single source. Achieve the transformation with us that your customers expect from you.

75% of business leaders say their company is customer-centric.

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But only Ø 30% of customers rate companies as customer-centric.

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CustomersX is the leading consultancy on the topics of customer centricity and sales excellence. We understand exactly your value potential with your customers. To take advantage of this, we combine our comprehensive skills from strategy development, data analysis , technology implementation to training to realize a customized solution approach. With the goals of significantly improving growth and profits, bringing your people with you, and using the most powerful technology. Achieve the transformation your customers expect from you with us.

Our consulting offer


Agile work

Agile Transformation

Use agile methods to increase the adaptability of the company.
Immerse


CRM

CRM

Use technology to add value for customers, but also for your organization.
Immerse


CX

CX

Create a Customer Experience to increase customer acquisition and
-loyalty rate.
Immerse


Data Management

Data Management

Harness the superpower of your customer data to make your dreams come true.
Immerse


Business model

Business model

Develop business models that differentiate and deliver high customer value.
Immerse


Customer centricity

Customer centricity

Increase growth and profits by improving your company's customer focus.
Immerse


Brand Managemnt

Brand Management

Define a differentiating positioning that will carry into the future.
Immerse


Price

Price

Use value-based and behavioral pricing to increase willingness to pay.
Immerse


Sales

Sales

Apply sales excellence to optimize your sales system.
Immerse

Our consulting approach: DTC

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