CRM Consulting
Our CRM consulting is independent and responds to you individually.
We advise.
We implement.
We support.
70% of all CRM projects fail. There are three reasons for this. (1) Reduced understanding of the term CRM as software and not as a customer acquisition and, above all, customer retention strategy. (2) Too much ignorance and thus fears regarding the many CRM applications, which usually mistakenly puts usability and licensing costs in the foreground of the evaluation. (3) Selecting a CRM consultancy that does not provide independent advice but favors a software solution.
As an independent CRM consultancy, we support you in implementing the optimal CRM strategy.
Looking for CRM consulting? We are your experts for a successful implementation
Are you ready for your next project?
CRM Strategy, CRM Evaluation, CRM Implementation, CRM Automation.
Regardless of the maturity level of your CRM, with our systematic approach we help you to identify the CRM potential and show you how to tap into it.
Are you planning to introduce a CRM or are you already thinking about expanding or replacing an existing system? Then you are exactly right with us.
CRM in sales
360° all around view
on your customers
CRM in marketing
Target group accurate
Campaigns
CRM in Service and Support
Relationship management beyond the purchase
CRM in management
Detailed reports
and forecasts
Why choose us for CRM consulting?
QUALITY
We combine outstanding expertise with a rigorous, professional approach to delivering results.
EFFICIENCY
We are impact-driven, prioritizing workflows and strategies that enable us to deliver results even when inputs are limited.
UNDERSTANDABLE APPROACH
We think holistically and use synergy and integration opportunities.
FORWARD-LOOKING ANALYSIS
We go beyond what works today and try to imagine what will guarantee success tomorrow.
INNOVATION
Many think outside the box. We think outside the tesseract.
COMMUNICATION
We manage to turn complex evidence into compelling messages that resonate with stakeholders.
Experience & industry know-how
distinguish our CRM consulting - over years
CRM
IT industry
CRM
Consulting
CRM
Engineering
CRM
Education and training
CRM
Service provider
and trade
CRM
Industry
CRM
FMCG
CRM
Health
management
Our resources in the area of CRM consulting
Independent CRM consulting
There are now over 300 software applications in the field of CRM. Traditional CRM systems are mixing with marketing automation and service desk systems. This development places high demands on CRM consulting. We keep track of everything for you and recommend and implement the application that suits you and your company best.
Your growth and profit are at the forefront of our minds. Together we will successfully master the implementation and daily use of your selected CRM system.
Freely choose the CRM application that best suits you and your goals. Today, the introduction of a CRM system no longer has to be expensive and complicated!
Source: SoftwareReviews
Our CRM competencies
CRM strategy
Customer acquisition concept
Customer loyalty concept
Target system
Customer journey analysis
Business plan
CRM Evaluation
Scope of functions
Usability
Connection
Support
Cost/Benefit
CRM implementation
Technical integration
Customization
Training
Further development
CRM Automation
Data mining
Distribution
Marketing
Service
This is how we work together in trust
Step 1
Analysis of your starting position
Based on our DTC consulting approach, the first step is to analyze the efficiency and effectiveness potential of your company. In the form of discussions and workshops, an overall view of the targeted customer relationship management, the objective, the competencies of the users, the technical infrastructure and the existing budget is created.
Step 2
Customer relationship concept
Based on the overall view, a customer relationship concept is developed in coordination with you. In the process, growth targets are defined in terms of improving customer acquisition and retention. In addition, efficiency targets are determined on the basis of the automation possibilities of processes. Finally, a roadmap for the implementation is created.
Step 3
CRM software selection
The overall view and the customer relationship concept serve as the basis for selecting the optimal CRM software. One marketing automation software or the use of two different systems can be optimal for you. No matter what it is, our team will connect your applications, allowing you to create a customized approach.
Step 4
Implementation
As part of the implementation, we secure the technical integration for you. The central element is the optimal configuration especially with regard to the customer data fields. In addition, it is important to establish automation that is as powerful as possible. We also take over the training of your employees. Our extensive experience in sales, sales excellence and training will support the successful use of the chosen applications by your employees.
