DTC Time to rethink and change.
DTC - Our consulting approach to improving customer centricity.
The existing consulting approaches of today no longer lead to the best possible solutions of tomorrow. To shape your future successfully, a new consulting approach to improving customer centricity is needed.
D
Decisions based on customer value
Decision
All decisions are guided by a powerful customer value model.
T
Transformation,
knowing how.
Transformation
The knowledge to spark a profitable change.
C
Creating value
together.
Co-Creation
Integrating the customer as much as possible into value creation.
Our DTC consulting approach supports the improvement of your company's customer orientation.
We have found that it works.
100%
Focus on customer value.
3x
Faster transformation.
20%
Productivity increase.
Get to know our consulting services.
The philosophy.
DTC combines different perspectives on improving customer orientation into a unique consulting approach, harnessing the power of various viewpoints. Through the combination of Decision, Transformation, and Co-Creation, remarkable things can be achieved together.
Our approach.
Everyone sees things differently. Only when we look at them together, based on our Customer Centricity Canvas, can we identify the right potentials and determine the best way to utilize them.
Harness the power of perspective.
By bringing together the different perspectives of your leaders, employees, and customers, along with the skills and knowledge of our strategists, experience designers, and technology experts, solutions emerge that could not be developed from just one viewpoint.
Leave your ego aside.
We engage in controversial discussions and push participants out of their comfort zones: only then can we get to the real core of the problems and recognize true opportunities together. When everyone pulls in the same direction, change doesn’t take months, but days.
Let everyone have a say.
The best ideas often come from unexpected sources. With DTC, we create a dynamic environment that encourages everyone to confidently contribute to the discussion, collaborate with others, and bring forward creative and bold ideas without hesitation.
New way of working.
We develop ideas, build prototypes, and test their practicality immediately. This allows us to refine and improve solutions while accelerating their implementation. Your company is closely involved in the process, enabling it to learn and work in an agile and adaptable way moving forward – even without the continued support of the CustomersX team.
“We achieved in two weeks what should have taken three months.”
Customer feedback.
How do you benefit from DTC?
Break down Silo-Thinking.
When the solution requires a radical change, we help you set the milestones and overcome obstacles to successfully transform your company.
Discover new values.
You don’t need more competitive analysis or a revision of existing solutions. We analyze your data to not just improve, but to revolutionize.
Accelerate the future.
The future can’t always be perfectly worked out and planned in advance. Tomorrow is already happening today. The motto is: “From idea to design to success.”
