{"id":991760,"date":"2026-04-27T14:36:32","date_gmt":"2026-04-27T14:36:32","guid":{"rendered":"https:\/\/customersx.ch\/resources\/customer-centricity-canvas\/"},"modified":"2026-06-14T22:56:23","modified_gmt":"2026-06-14T22:56:23","slug":"customer-centricity-canvas","status":"publish","type":"page","link":"https:\/\/customersx.ch\/en\/resources\/customer-centricity-canvas\/","title":{"rendered":"Customer Centricity Canvas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"991760\" class=\"elementor elementor-991760 elementor-988363\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f305ad e-flex e-con-boxed e-con e-parent\" data-id=\"5f305ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c849d2 e-con-full e-flex e-con e-child\" data-id=\"6c849d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55b5557 elementor-widget elementor-widget-pix-sliding-text\" data-id=\"55b5557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-55b5557\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:900px;\"><h2 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 500ms;\">T<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 16.666666666667ms;transition-duration: 500ms;\">h<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 33.333333333333ms;transition-duration: 500ms;\">e<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 50ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 56.25ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 62.5ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 68.75ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 75ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 81.25ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 87.5ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 93.75ms;transition-duration: 500ms;\">r<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 100ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 105ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 110ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 115ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 120ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 125ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 130ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 135ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 140ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 145ms;transition-duration: 500ms;\">y<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 150ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 157.14285714286ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 164.28571428571ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 171.42857142857ms;transition-duration: 500ms;\">v<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 178.57142857143ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 185.71428571429ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 192.85714285714ms;transition-duration: 500ms;\">:<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 200ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 206.25ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 212.5ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 218.75ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 225ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 231.25ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 237.5ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 243.75ms;transition-duration: 500ms;\">r<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 250ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 255ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 260ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 265ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 270ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 275ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 280ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 285ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 290ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 295ms;transition-duration: 500ms;\">y<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 300ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 325ms;transition-duration: 500ms;\">n<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 350ms;transition-duration: 500ms;\">a<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 400ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 406.25ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 412.5ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 418.75ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 425ms;transition-duration: 500ms;\">h<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 431.25ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 437.5ms;transition-duration: 500ms;\">l<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 443.75ms;transition-duration: 500ms;\">l<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c554d5e e-flex e-con-boxed e-con e-parent\" data-id=\"3c554d5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-585cf8d e-con-full e-flex e-con e-child\" data-id=\"585cf8d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c8b9bde e-con-full e-flex e-con e-child\" data-id=\"c8b9bde\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c4dd837 e-con-full e-flex e-con e-child\" data-id=\"c4dd837\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf273a5 elementor-widget elementor-widget-pix-text\" data-id=\"cf273a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-24 resp-option text-body-default text-left font-weight-bold\" >Improve customer centricity systematically to push into new dimensions.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ced6105 elementor-widget elementor-widget-pix-text\" data-id=\"ced6105\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >Bring the potential for improving customer centricity compactly onto a single sheet of paper. Can't be done, you say? With the Customer Centricity Canvas (CCC for short), you focus on the essential elements and can thereby improve your customer centricity systematically. The framework was published in the Customer Centricity book. Since then, it has enjoyed great popularity for analysing and improving customer centricity.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a888a70 elementor-widget elementor-widget-pix-text\" data-id=\"a888a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >Every company is well advised to improve its customer centricity if profit and growth are to be increased continuously. The Customer Centricity Canvas helps to bring all the essential elements of customer centricity into an understandable system. Against the backdrop of usually several optimisation opportunities, you can quickly compare different options for improving customer centricity.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf685a4 e-flex e-con-boxed e-con e-parent\" data-id=\"bf685a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b4c747e e-con-full e-flex e-con e-child\" data-id=\"b4c747e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aeeb635 elementor-widget__width-auto elementor-widget elementor-widget-pix-button\" data-id=\"aeeb635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a  href=\"https:\/\/customersx.zohobookings.eu\/#\/93476000000528062\" class=\"btn m-0     scale-sm text-white btn-purple d-inline-flex align-items-center pix-hover-item     secondary-font btn-rounded btn-md\" target=\"_blank\" rel=\"noopener\"    ><svg class=\"pixfort-icon font-weight-bold  pix-hover-left  mr-2\" width=\"24\" height=\"24\"  data-name=\"Solid\/pixfort-icon-clock-forward-1\" viewBox=\"2 2 20 20\"><g  stroke=\"none\" stroke-width=\"var(--pf-icon-stroke-width)\" fill=\"none\" fill-rule=\"evenodd\"><path d=\"M12,2 C17.5228475,2 22,6.4771525 22,12 C22,17.5228475 17.5228475,22 12,22 C6.4771525,22 2,17.5228475 2,12 C2,9.22116835 3.14388294,6.64627202 5.05824446,4.80032473 L4.28233854,4.75872923 C3.77026465,4.73078406 3.3692572,4.32228546 3.33867863,3.822538 L3.33831574,3.70572354 C3.36841054,3.15425936 3.83985724,2.73160596 4.39132143,2.76170075 L7.99944506,2.95860518 C8.46663444,2.98410088 8.84446816,3.32741561 8.92780741,3.77191036 C8.9422486,3.84525265 8.94803167,3.91884604 8.94583947,3.99172909 L8.94495361,7 C8.94495361,7.55228475 8.49723836,8 7.94495361,8 C7.39266886,8 6.94495361,7.55228475 6.94495361,7 L6.94355002,5.79903055 C5.1147663,7.29072511 4,9.54560587 4,12 C4,16.418278 7.581722,20 12,20 C16.418278,20 20,16.418278 20,12 C20,7.581722 16.418278,4 12,4 C11.4477153,4 11,3.55228475 11,3 C11,2.44771525 11.4477153,2 12,2 Z M12,6 C12.5522847,6 13,6.44771525 13,7 L13,11 L16,11 C16.5128358,11 16.9355072,11.3860402 16.9932723,11.8833789 L17,12 C17,12.5522847 16.5522847,13 16,13 L12,13 C11.4477153,13 11,12.5522847 11,12 L11,7 C11,6.44771525 11.4477153,6 12,6 Z\"  fill=\"var(--pf-icon-color)\"><\/path><\/g><\/svg><span class=\"font-weight-bold \" >Book your free consultation now<\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e13b55 e-flex e-con-boxed e-con e-parent\" data-id=\"8e13b55\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e590ca4 e-con-full e-flex e-con e-child\" data-id=\"e590ca4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bff6791 e-con-full e-flex e-con e-child\" data-id=\"bff6791\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-478a908 e-con-full e-flex e-con e-child\" data-id=\"478a908\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc17b8d elementor-widget elementor-widget-pix-sliding-text\" data-id=\"dc17b8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-dc17b8d\" class=\"mb-3 text-left \"><div class=\"d-inline-block\" style=\"max-width:500px;\"><h3 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 800ms;\">Advantages&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-heading-default\" style=\"transition-delay: 100ms;transition-duration: 800ms;\">of&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-heading-default\" style=\"transition-delay: 200ms;transition-duration: 800ms;\">the&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item secondary-font text-heading-default\" style=\"transition-delay: 300ms;transition-duration: 800ms;\">CCC&#32;<\/span><\/span> <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4608011 elementor-widget elementor-widget-pix-text\" data-id=\"4608011\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><div class=\"d-inline-block\" style=\"max-width:550px;\"><p class=\" resp-option text-body-default text-left \" >If growth and profit are an important motivation for your daily work.\nThis book helps you to \u2026<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"animate-in elementor-element elementor-element-ad9eb64 e-con-full e-flex e-con e-child\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" data-id=\"ad9eb64\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02197f1 elementor-widget elementor-widget-pix-feature\" data-id=\"02197f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-feature.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pix-feature-02197f1\" class=\"pix-feature-el media  \"><div class=\"rounded-circle d-inline-flex align-items-center justify-content-center pix-feature-icon-outer mr-3 feature_img position-relative bg-primary-light \"   style=\" width:2px;height:auto !important;aspect-ratio:1\/1 !important;position:relative;line-height:2px;text-align:center;\"><span style=\"display:inline-block;font-size:1px;line-height:1px;\" class=\"pix-feature-icon text-primary align-middle\">1<\/span><\/div><div class=\"media-body text-custom\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default  \" style=\"\"  >The abstract term \u201ccustomer centricity\u201d is given a concrete organising framework<\/h6><div class=\"pix-feature-content text-body-default text-sm     \" style=\"padding-top:5px;\"  ><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"animate-in elementor-element elementor-element-9d43716 e-con-full e-flex e-con e-child\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" data-id=\"9d43716\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3722d83 elementor-widget elementor-widget-pix-feature\" data-id=\"3722d83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-feature.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pix-feature-3722d83\" class=\"pix-feature-el media  \"><div class=\"rounded-circle d-inline-flex align-items-center justify-content-center pix-feature-icon-outer mr-3 feature_img position-relative bg-primary-light \"   style=\" width:2px;height:auto !important;aspect-ratio:1\/1 !important;position:relative;line-height:2px;text-align:center;\"><span style=\"display:inline-block;font-size:1px;line-height:1px;\" class=\"pix-feature-icon text-primary align-middle\">2<\/span><\/div><div class=\"media-body text-custom\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default  \" style=\"padding-top:10px;\"  >The structure of the CCC is very simple<\/h6><div class=\"pix-feature-content text-body-default text-sm     \" style=\"padding-top:5px;\"  ><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"animate-in elementor-element elementor-element-3b3ac0c e-con-full e-flex e-con e-child\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" data-id=\"3b3ac0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a52560c elementor-widget elementor-widget-pix-feature\" data-id=\"a52560c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-feature.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"a52560c\" class=\"pix-feature-el media  \"><div class=\"rounded-circle d-inline-flex align-items-center justify-content-center pix-feature-icon-outer mr-3 feature_img position-relative bg-primary-light \"   style=\" width:2px;height:auto !important;aspect-ratio:1\/1 !important;position:relative;line-height:2px;text-align:center;\"><span style=\"display:inline-block;font-size:1px;line-height:1px;\" class=\"pix-feature-icon text-primary align-middle\">3<\/span><\/div><div class=\"media-body text-custom\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default  \" style=\"padding-top:0px;\"  >Because of its size, everyone involved is forced to \u201cget to the point\u201d<\/h6><div class=\"pix-feature-content text-body-default text-sm     \" style=\"padding-top:5px;\"  ><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"animate-in elementor-element elementor-element-ccb1ea4 e-con-full e-flex e-con e-child\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" data-id=\"ccb1ea4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab6ffe1 elementor-widget elementor-widget-pix-feature\" data-id=\"ab6ffe1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-feature.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ab6ffe1\" class=\"pix-feature-el media  \"><div class=\"rounded-circle d-inline-flex align-items-center justify-content-center pix-feature-icon-outer mr-3 feature_img position-relative bg-primary-light \"   style=\" width:2px;height:auto !important;aspect-ratio:1\/1 !important;position:relative;line-height:2px;text-align:center;\"><span style=\"display:inline-block;font-size:1px;line-height:1px;\" class=\"pix-feature-icon text-primary align-middle\">4<\/span><\/div><div class=\"media-body text-custom\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default  \" style=\"padding-top:0px;\"  >Determine the potential for improving customer centricity on a single page<\/h6><div class=\"pix-feature-content text-body-default text-sm     \" style=\"padding-top:5px;\"  ><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"animate-in elementor-element elementor-element-976aa6a e-con-full e-flex e-con e-child\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" data-id=\"976aa6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c5fc76 elementor-widget elementor-widget-pix-feature\" data-id=\"0c5fc76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-feature.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pix-feature-0c5fc76\" class=\"pix-feature-el media  \"><div class=\"rounded-circle d-inline-flex align-items-center justify-content-center pix-feature-icon-outer mr-3 feature_img position-relative bg-primary-light \"   style=\" width:2px;height:auto !important;aspect-ratio:1\/1 !important;position:relative;line-height:2px;text-align:center;\"><span style=\"display:inline-block;font-size:1px;line-height:1px;\" class=\"pix-feature-icon text-primary align-middle\">5<\/span><\/div><div class=\"media-body text-custom\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default  \" style=\"padding-top:0px;\"  >You recognise dependencies better<\/h6><div class=\"pix-feature-content text-body-default text-sm     \" style=\"padding-top:5px;\"  ><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"animate-in elementor-element elementor-element-fb77487 e-con-full e-flex e-con e-child\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" data-id=\"fb77487\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7300b6b elementor-widget elementor-widget-pix-feature\" data-id=\"7300b6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-feature.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pix-feature-7300b6b\" class=\"pix-feature-el media  \"><div class=\"rounded-circle d-inline-flex align-items-center justify-content-center pix-feature-icon-outer mr-3 feature_img position-relative bg-primary-light \"   style=\" width:2px;height:auto !important;aspect-ratio:1\/1 !important;position:relative;line-height:2px;text-align:center;\"><span style=\"display:inline-block;font-size:1px;line-height:1px;\" class=\"pix-feature-icon text-primary align-middle\">6<\/span><\/div><div class=\"media-body text-custom\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default  \" style=\"padding-top:10px;\"  >Share your assessment with others<\/h6><div class=\"pix-feature-content text-body-default text-sm     \" style=\"padding-top:5px;\"  ><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"animate-in elementor-element elementor-element-114d992 e-con-full e-flex e-con e-child\" data-anim-type=\"fade-in-up\" data-anim-delay=\"0\" data-id=\"114d992\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3dff1 elementor-widget elementor-widget-pix-feature\" data-id=\"6f3dff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-feature.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pix-feature-6f3dff1\" class=\"pix-feature-el media  \"><div class=\"rounded-circle d-inline-flex align-items-center justify-content-center pix-feature-icon-outer mr-3 feature_img position-relative bg-primary-light \"   style=\" width:2px;height:auto !important;aspect-ratio:1\/1 !important;position:relative;line-height:2px;text-align:center;\"><span style=\"display:inline-block;font-size:1px;line-height:1px;\" class=\"pix-feature-icon text-primary align-middle\">7<\/span><\/div><div class=\"media-body text-custom\"><h6 class=\"pix-feature-title  font-weight-bold   text-heading-default  \" style=\"padding-top:0px;\"  >Prioritise the different opportunities and secure a clear focus in the transformation<\/h6><div class=\"pix-feature-content text-body-default text-sm     \" style=\"padding-top:5px;\"  ><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adede4a e-flex e-con-boxed e-con e-parent\" data-id=\"adede4a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6058f55 e-con-full e-flex e-con e-child\" data-id=\"6058f55\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1f2f1d elementor-widget elementor-widget-pix-sliding-text\" data-id=\"c1f2f1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-c1f2f1d\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:900px;\"><h2 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 500ms;\">H<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 12.5ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 25ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 37.5ms;transition-duration: 500ms;\">e<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 50ms;transition-duration: 500ms;\">y<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 66.666666666667ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 83.333333333333ms;transition-duration: 500ms;\">u<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 100ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 116.66666666667ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 133.33333333333ms;transition-duration: 500ms;\">n<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 150ms;transition-duration: 500ms;\">d<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 156.25ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 162.5ms;transition-duration: 500ms;\">w<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 168.75ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 175ms;transition-duration: 500ms;\">l<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 181.25ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 187.5ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 193.75ms;transition-duration: 500ms;\">d<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 200ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 216.66666666667ms;transition-duration: 500ms;\">h<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 233.33333333333ms;transition-duration: 500ms;\">e<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 250ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 258.33333333333ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 266.66666666667ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 275ms;transition-duration: 500ms;\">v<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 283.33333333333ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 291.66666666667ms;transition-duration: 500ms;\">s<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 300ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 325ms;transition-duration: 500ms;\">s<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 350ms;transition-duration: 500ms;\">a<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 400ms;transition-duration: 500ms;\">P<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 416.66666666667ms;transition-duration: 500ms;\">D<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 433.33333333333ms;transition-duration: 500ms;\">F<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 450ms;transition-duration: 500ms;\">d<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 456.25ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 462.5ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 468.75ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 475ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 481.25ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 487.5ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 493.75ms;transition-duration: 500ms;\">t<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e97486e e-flex e-con-boxed e-con e-parent\" data-id=\"e97486e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eaae2fd e-con-full e-flex e-con e-child\" data-id=\"eaae2fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0062d7f elementor-invisible elementor-widget elementor-widget-pix-img\" data-id=\"0062d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\" data-widget_type=\"pix-img.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-0062d7f\" class=\"pix-img-element d-inline-block none\"  ><div class=\"animate-in d-inline-block\" data-anim-type=\"fade-in\" data-anim-delay=\"0\"><a href=\"https:\/\/customersx.ch\/wp-content\/uploads\/2026\/05\/CustomersX_Customer_Centricity_Canvas_Vorlage.pdf\" target=\"_blank\" class=\"pix-img-el     center d-inline-block  rounded-10\"  aria-label=\"Image link\"><img data-recalc-dims=\"1\" fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/i0.wp.com\/customersx.ch\/wp-content\/uploads\/2026\/05\/CustomersX_Customer_Centricity_Canvas_Vorlage-pdf.jpg?resize=640%2C480&#038;ssl=1\" class=\"pix-img-elem rounded-10\" alt=\"Image link\" \/><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79cb6e1 e-flex e-con-boxed e-con e-parent\" data-id=\"79cb6e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d65288 e-con-full e-flex e-con e-child\" data-id=\"4d65288\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3149d59 elementor-widget elementor-widget-pix-sliding-text\" data-id=\"3149d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-3149d59\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:900px;\"><h2 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 500ms;\">A<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 10ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 20ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 30ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 40ms;transition-duration: 500ms;\">s<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 50ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 75ms;transition-duration: 500ms;\">f<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 100ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 104.54545454545ms;transition-duration: 500ms;\">p<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 109.09090909091ms;transition-duration: 500ms;\">p<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 113.63636363636ms;transition-duration: 500ms;\">l<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 118.18181818182ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 122.72727272727ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 127.27272727273ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 131.81818181818ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 136.36363636364ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 140.90909090909ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 145.45454545455ms;transition-duration: 500ms;\">n<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 150ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 175ms;transition-duration: 500ms;\">f<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 200ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 216.66666666667ms;transition-duration: 500ms;\">h<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 233.33333333333ms;transition-duration: 500ms;\">e<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 250ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 256.25ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 262.5ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 268.75ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 275ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 281.25ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 287.5ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 293.75ms;transition-duration: 500ms;\">r<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 300ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 305ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 310ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 315ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 320ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 325ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 330ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 335ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 340ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 345ms;transition-duration: 500ms;\">y<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 350ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 358.33333333333ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 366.66666666667ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 375ms;transition-duration: 500ms;\">v<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 383.33333333333ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 391.66666666667ms;transition-duration: 500ms;\">s<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dbe852 e-flex e-con-boxed e-con e-parent\" data-id=\"5dbe852\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-226dde8 e-con-full e-grid e-con e-child\" data-id=\"226dde8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2e518aa e-con-full e-flex e-con e-child\" data-id=\"2e518aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3d18d elementor-widget elementor-widget-pix-text\" data-id=\"fc3d18d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><div class=\"d-inline-block\" style=\"max-width:700px;\"><p class=\"text-18 resp-option text-body-default text-left \" >The CCC is a universal tool for the structured analysis of a company's customer centricity. It is suitable as a tool for the following example tasks:<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ef6a9a elementor-widget elementor-widget-pix-text\" data-id=\"5ef6a9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><div class=\"d-inline-block\" style=\"max-width:700px;\"><p class=\"resp-option text-left \"><ul><li>Discuss potential for improving customer centricity<\/li><li>Develop different transformation approaches for improving customer centricity<\/li><li>Shape your company&#8217;s digital transformation in a customer-centric way<\/li><li>Establish and strengthen customer centricity as a \u201cguiding principle\u201d in your company<\/li><\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caf2d0d elementor-widget elementor-widget-pix-text\" data-id=\"caf2d0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><div class=\"d-inline-block\" style=\"max-width:700px;\"><p class=\"text-18 resp-option text-body-default text-left \" >The CCC is always suitable as a method when several people in a room need a shared understanding of how to improve customer centricity.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2453129 elementor-widget elementor-widget-pix-sliding-text\" data-id=\"2453129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-2453129\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:600px;\"><h3 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 500ms;\">P<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 4.5454545454545ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 9.0909090909091ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 13.636363636364ms;transition-duration: 500ms;\">p<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 18.181818181818ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 22.727272727273ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 27.272727272727ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 31.818181818182ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 36.363636363636ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 40.909090909091ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 45.454545454545ms;transition-duration: 500ms;\">n<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 50ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 66.666666666667ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 83.333333333333ms;transition-duration: 500ms;\">d<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 100ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 105.55555555556ms;transition-duration: 500ms;\">x<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 111.11111111111ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 116.66666666667ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 122.22222222222ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 127.77777777778ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 133.33333333333ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 138.88888888889ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 144.44444444444ms;transition-duration: 500ms;\">n<\/span><\/span> <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6136a2f e-con-full e-flex e-con e-child\" data-id=\"6136a2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c459ce elementor-widget elementor-widget-pix-text\" data-id=\"2c459ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><div class=\"d-inline-block\" style=\"max-width:700px;\"><p class=\"text-18 resp-option text-body-default text-left \" >To work with the CCC, you should make the following preparations:<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cba76b elementor-widget elementor-widget-pix-text\" data-id=\"6cba76b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><div class=\"d-inline-block\" style=\"max-width:700px;\"><p class=\"resp-option text-left \"><ul><li>Preliminary evaluation of your company&#8217;s customer centricity with the Customer Centricity Maturity Check<\/li><li>Sticky notes, pens<\/li><li>CCC template in DIN A0, A1 or A2 (<a href=\"https:\/\/customersx.ch\/wp-content\/uploads\/2026\/05\/CustomersX_Customer_Centricity_Canvas_Vorlage.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a>)<\/li><li>Surfaces \/ walls to hang up the canvas<\/li><li>3\u20134 hours of time<\/li><\/ul><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e528b0a elementor-widget elementor-widget-pix-text\" data-id=\"e528b0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><div class=\"d-inline-block\" style=\"max-width:700px;\"><p class=\"text-18 resp-option text-body-default text-left \" >If you plan to use it in larger groups, e.g. as part of a workshop, it is advisable to bring in a facilitator. They can help you take on new perspectives and structure the work better. However, you can also learn the basic mechanics of the CCC yourself.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-448e8c7 e-flex e-con-boxed e-con e-parent\" data-id=\"448e8c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8b8d2d9 e-con-full e-flex e-con e-child\" data-id=\"8b8d2d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10894a6 elementor-widget elementor-widget-pix-sliding-text\" data-id=\"10894a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-10894a6\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:900px;\"><h2 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 500ms;\">S<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 10ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 20ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 30ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 40ms;transition-duration: 500ms;\">p<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 50ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 66.666666666667ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 83.333333333333ms;transition-duration: 500ms;\">d<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 100ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 105.55555555556ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 111.11111111111ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 116.66666666667ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 122.22222222222ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 127.77777777778ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 133.33333333333ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 138.88888888889ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 144.44444444444ms;transition-duration: 500ms;\">e<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 150ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 175ms;transition-duration: 500ms;\">f<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 200ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 216.66666666667ms;transition-duration: 500ms;\">h<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 233.33333333333ms;transition-duration: 500ms;\">e<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 250ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 256.25ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 262.5ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 268.75ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 275ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 281.25ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 287.5ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 293.75ms;transition-duration: 500ms;\">r<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 300ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 305ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 310ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 315ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 320ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 325ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 330ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 335ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 340ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 345ms;transition-duration: 500ms;\">y<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 350ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 358.33333333333ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 366.66666666667ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 375ms;transition-duration: 500ms;\">v<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 383.33333333333ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 391.66666666667ms;transition-duration: 500ms;\">s<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84ffc16 e-flex e-con-boxed e-con e-parent\" data-id=\"84ffc16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec7f4dc e-con-full e-flex e-con e-child\" data-id=\"ec7f4dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-eaa9caf e-con-full e-flex e-con e-child\" data-id=\"eaa9caf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8dc8bf1 e-con-full e-flex e-con e-child\" data-id=\"8dc8bf1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c39754 elementor-widget elementor-widget-pix-text\" data-id=\"1c39754\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >The Customer Centricity Canvas divides customer centricity into four building blocks. At the core of the CCC is value generation (co-creation) with the customer. The left side shows what conditions are needed in the company to create value for the customer and the company. The right side of the CCC, by contrast, documents how customer management is to be optimised in order to increase profit and growth.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe2899 elementor-widget elementor-widget-pix-text\" data-id=\"dbe2899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >Customer centricity is based on a deep understanding of customers' needs and their value to the company. This understanding needs to be condensed into a customer-value model. In addition, the existing decision processes and decisions need to be analysed to see whether the customer-value analyses are actually used for the respective decisions. In this area, the potential to align decisions better with customer value is determined. The following questions help you determine potential:<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d14fe91 elementor-widget elementor-widget-pix-text\" data-id=\"d14fe91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"resp-option text-left \"><ul><li>Do we have valuable customer insights that help us differentiate from the competition?<\/li><li>Which customer insights should we additionally gain?<\/li><li>How can we improve our customer-value model?<\/li><li>How can we optimise our decision processes?<\/li><li>Which decisions should be aligned more strongly with customer value?<\/li><\/ul><\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce05c6 elementor-widget elementor-widget-pix-text\" data-id=\"9ce05c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >The customer-value model is one of the central success factors for improving customer centricity. It requires valuable customer insights, and the analysis results should be used in as many decisions as possible.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f3fda8 elementor-widget elementor-widget-pix-sliding-text\" data-id=\"7f3fda8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-7f3fda8\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:600px;\"><h3 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 3.125ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 6.25ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 9.375ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 12.5ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 15.625ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 18.75ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 21.875ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 25ms;transition-duration: 500ms;\">-<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 28.125ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 31.25ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 34.375ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 37.5ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 40.625ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 43.75ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 46.875ms;transition-duration: 500ms;\">c<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 50ms;transition-duration: 500ms;\">T<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 53.571428571429ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 57.142857142857ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 60.714285714286ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 64.285714285714ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 67.857142857143ms;transition-duration: 500ms;\">f<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 71.428571428571ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 75ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 78.571428571429ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 82.142857142857ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 85.714285714286ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 89.285714285714ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 92.857142857143ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 96.428571428571ms;transition-duration: 500ms;\">n<\/span><\/span> <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4e6f7f e-con-full e-flex e-con e-child\" data-id=\"a4e6f7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d0d4f9a e-con-full e-flex e-con e-child\" data-id=\"d0d4f9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a567031 elementor-widget elementor-widget-pix-text\" data-id=\"a567031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >In most companies, customer centricity is misunderstood, reduced to customer management or even just customer experience management. Improving customer centricity requires the company to adapt to changes in customers' purchasing behaviour. A company's adaptability (responsiveness) is another important success factor for improving customer centricity. In this area, the potential for which elements of the company are to be transformed is determined. The following questions help you determine potential:<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaa4d08 elementor-widget elementor-widget-pix-text\" data-id=\"aaa4d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"resp-option text-left \"><ul><li>How can employees&#8217; attitudes and behaviour be aligned more strongly with the customer?<\/li><li>How should leadership and culture be adapted so that customer centricity is strengthened as a guiding principle in the company?<\/li><li>Which competencies are missing in the company to improve customer centricity?<\/li><li>How should structure and processes be changed to strengthen customer centricity?<\/li><li>How can the company&#8217;s network help to improve its own customer centricity?<\/li><li>What needs to be changed in the IT infrastructure and IT systems to increase customer centricity?<\/li><\/ul><\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532deda elementor-widget elementor-widget-pix-text\" data-id=\"532deda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >Before customer management is adapted, the respective areas in the company must always be transformed first. In this area, you are required, through strict prioritisation, to reach a shared understanding of what needs to be transformed in the company in order to improve customer centricity.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b97d7f elementor-widget elementor-widget-pix-sliding-text\" data-id=\"7b97d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-7b97d7f\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:600px;\"><h3 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 4.5454545454545ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 9.0909090909091ms;transition-duration: 500ms;\">-<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 13.636363636364ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 18.181818181818ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 22.727272727273ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 27.272727272727ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 31.818181818182ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 36.363636363636ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 40.909090909091ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 45.454545454545ms;transition-duration: 500ms;\">n<\/span><\/span> <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-323dddf e-con-full e-flex e-con e-child\" data-id=\"323dddf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fe07bab e-con-full e-flex e-con e-child\" data-id=\"fe07bab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13c11d6 elementor-widget elementor-widget-pix-text\" data-id=\"13c11d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >Value only ever arises through the customer's use of offerings. Customer-centric companies therefore try to integrate the customer into value creation as strongly as possible. The extent of co-creation is another success factor for improving customer centricity. In this area, the potential for how the customer can be integrated more strongly into the creation and marketing of services is determined. The following questions help you determine potential:<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68ebc50 elementor-widget elementor-widget-pix-text\" data-id=\"68ebc50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"resp-option text-left \"><ul><li>How can co-creation be used more strongly for offering design?<\/li><li>How can co-creation be used more strongly for producing the offering?<\/li><li>How can co-creation be used more strongly for selling the offering?<\/li><li>How can co-creation be used more strongly for the support of other customers?<\/li><\/ul><\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7165962 elementor-widget elementor-widget-pix-text\" data-id=\"7165962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >Customer-centric companies do not see themselves as the value creator, but the customer. It is therefore important to continuously determine the potential for how co-creation can be increased in the company across the four dimensions.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53dbd51 elementor-widget elementor-widget-pix-sliding-text\" data-id=\"53dbd51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-53dbd51\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:700px;\"><h3 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 6.25ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 12.5ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 18.75ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 25ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 31.25ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 37.5ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 43.75ms;transition-duration: 500ms;\">r<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 50ms;transition-duration: 500ms;\">M<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 55ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 60ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 65ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 70ms;transition-duration: 500ms;\">g<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 75ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 80ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 85ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 90ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 95ms;transition-duration: 500ms;\">t<\/span><\/span> <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c089227 e-con-full e-flex e-con e-child\" data-id=\"c089227\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-eeced00 e-con-full e-flex e-con e-child\" data-id=\"eeced00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40fefa2 elementor-widget elementor-widget-pix-text\" data-id=\"40fefa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >Customer management is very often wrongly equated with customer centricity. But before customer management can be improved, the existing potential in the other three areas must be realised. Value creation \u2014 in the sense of growth and profit in customer-relationship management \u2014 only occurs once the company has been transformed successfully. In this area, the potential for how the value of the customer relationship is improved, for both the customer and the company, is determined. The following questions help you determine potential:<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34a1833 elementor-widget elementor-widget-pix-text\" data-id=\"34a1833\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"resp-option text-left \"><ul><li>What should we change about the business model?<\/li><li>What should we adjust in the go-to-market strategy?<\/li><li>Does the brand positioning need to be changed?<\/li><li>How is customer-relationship management to be improved?<\/li><li>How can the customer experience be optimised?<\/li><li>How should the configuration of the 4 Ps be changed?<\/li><\/ul><\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7c86c8 elementor-widget elementor-widget-pix-text\" data-id=\"b7c86c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-body-default text-left \" >Acquiring a new customer is many times more expensive than getting an existing customer to buy again. This requires your customer management to be optimally aligned and that you have invested in the right customer relationships. Customer management is thus the outwardly noticeable part of your efforts to improve customer centricity.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a580e7d elementor-widget elementor-widget-pix-sliding-text\" data-id=\"a580e7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-a580e7d\" class=\"mb-3 text-center \"><div class=\"d-inline-block\" style=\"max-width:700px;\"><h3 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold secondary-font \" data-anim-type=\"pix-sliding-text\" data-class=\"secondary-font text-heading-default\" style=\"\"><span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 0ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 5ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 10ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 15ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 20ms;transition-duration: 500ms;\">l<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 25ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 30ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 35ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 40ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 45ms;transition-duration: 500ms;\">n<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 50ms;transition-duration: 500ms;\">\u2014<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 100ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 116.66666666667ms;transition-duration: 500ms;\">h<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 133.33333333333ms;transition-duration: 500ms;\">e<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 150ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 166.66666666667ms;transition-duration: 500ms;\">C<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 183.33333333333ms;transition-duration: 500ms;\">C<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 200ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 204.54545454545ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 209.09090909091ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 213.63636363636ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 218.18181818182ms;transition-duration: 500ms;\">l<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 222.72727272727ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 227.27272727273ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 231.81818181818ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 236.36363636364ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 240.90909090909ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 245.45454545455ms;transition-duration: 500ms;\">s<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 250ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 266.66666666667ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 283.33333333333ms;transition-duration: 500ms;\">d<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 300ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 304.16666666667ms;transition-duration: 500ms;\">y<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 308.33333333333ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 312.5ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 316.66666666667ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 320.83333333333ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 325ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 329.16666666667ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 333.33333333333ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 337.5ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 341.66666666667ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 345.83333333333ms;transition-duration: 500ms;\">s<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 350ms;transition-duration: 500ms;\">d<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 354.54545454545ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 359.09090909091ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 363.63636363636ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 368.18181818182ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 372.72727272727ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 377.27272727273ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 381.81818181818ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 386.36363636364ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 390.90909090909ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 395.45454545455ms;transition-duration: 500ms;\">s<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 400ms;transition-duration: 500ms;\">a<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 410ms;transition-duration: 500ms;\">b<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 420ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 430ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 440ms;transition-duration: 500ms;\">t<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 450ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 455.55555555556ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 461.11111111111ms;transition-duration: 500ms;\">p<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 466.66666666667ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 472.22222222222ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 477.77777777778ms;transition-duration: 500ms;\">v<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 483.33333333333ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 488.88888888889ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 494.44444444444ms;transition-duration: 500ms;\">g<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 500ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 506.25ms;transition-duration: 500ms;\">u<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 512.5ms;transition-duration: 500ms;\">s<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 518.75ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 525ms;transition-duration: 500ms;\">o<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 531.25ms;transition-duration: 500ms;\">m<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 537.5ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 543.75ms;transition-duration: 500ms;\">r<\/span><\/span> <span class=\"slide-in-container\"><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 550ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 555ms;transition-duration: 500ms;\">e<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 560ms;transition-duration: 500ms;\">n<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 565ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 570ms;transition-duration: 500ms;\">r<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 575ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 580ms;transition-duration: 500ms;\">c<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 585ms;transition-duration: 500ms;\">i<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 590ms;transition-duration: 500ms;\">t<\/span><span class=\"pix-sliding-item pix-sliding-letter secondary-font text-heading-default\" style=\"transition-delay: 595ms;transition-duration: 500ms;\">y<\/span><\/span> <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-738b5f3 e-con-full e-flex e-con e-child\" data-id=\"738b5f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b1f9b74 e-con-full e-flex e-con e-child\" data-id=\"b1f9b74\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5805e37 elementor-widget elementor-widget-pix-text\" data-id=\"5805e37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-white text-left \" >The Customer Centricity Canvas is a very effective tool for discussing the potential for improving customer centricity simply, visually and systematically. The greater added value lies in teams gaining a shared language and understanding of the importance of individual elements. In the discussions, every participant also becomes aware that customer centricity is a system in which all blocks build on one another and are interdependent. This is why the CCC is a great tool for planning a company's (digital) transformation.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8967df8 elementor-widget elementor-widget-pix-text\" data-id=\"8967df8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-left \" ><p class=\"text-20 resp-option text-white text-left \" >Good luck!<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Customer Centricity Canvas: customer centricity in a nutshell Improve customer centricity systematically to push into new dimensions. Bring the potential for improving customer centricity compactly onto a single sheet of paper. Can&#8217;t be done, you say? With the Customer&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":991047,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-991760","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Centricity Canvas - CustomersX<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customersx.ch\/en\/resources\/customer-centricity-canvas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Centricity Canvas\" \/>\n<meta property=\"og:description\" content=\"The Customer Centricity Canvas: customer centricity in a nutshell Improve customer centricity systematically to push into new dimensions. 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