{"id":991465,"date":"2026-04-05T14:52:43","date_gmt":"2026-04-05T14:52:43","guid":{"rendered":"https:\/\/customersx.ch\/home\/"},"modified":"2026-06-14T22:58:13","modified_gmt":"2026-06-14T22:58:13","slug":"home","status":"publish","type":"page","link":"https:\/\/customersx.ch\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t
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The <\/span><\/span> leading <\/span><\/span> consultancy <\/span><\/span> for <\/span><\/span> organic <\/span><\/span> growth <\/span><\/span> and <\/span><\/span> profit. <\/span><\/span> <\/h1><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Top consultants and IT experts with many years of experience offer everything from a single source \u2014 from data analysis and strategy development to IT implementation and training. Achieve with us the transformation your customers expect from you.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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S<\/span>e<\/span>r<\/span>v<\/span>i<\/span>c<\/span>e<\/span>s<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Agile Transformation<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Use agile working methods to increase your company's adaptability.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CX<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Create a customer experience that raises customer acquisition and loyalty rates.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CRM<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Use automation and valuable data to create more value for your customers and your business.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Data Management<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gain valuable customer data and make better decisions.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Business Model<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Develop business models that differentiate themselves and achieve high customer value.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Artificial Intelligence (AI)<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Optimise your customer relationships with AI to increase profit.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer Centricity<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Transform your organisation and use co-creation to increase growth and profit.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pricing<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Set your prices from the customer's perspective to increase profit significantly.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Sales<\/h5><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Apply Sales Excellence to optimise your sales system.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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C<\/span>a<\/span>s<\/span>e<\/span><\/span> S<\/span>t<\/span>u<\/span>d<\/span>i<\/span>e<\/span>s<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CRM Concept \u2014 Industry<\/h5>
A global energy provider failed at a direct CRM roll-out \u2014 until we laid the foundation.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CRM and E-Commerce<\/h5>
E-commerce under pressure: we integrated CRM and shop system for efficient processes.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sales in Industry<\/h5>
Industrial sales under pressure: we created transparency over processes, digitalisation and the starting position.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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All case studies<\/h5>
An overview of our completed projects.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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M<\/span>e<\/span>d<\/span>i<\/span>a<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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S<\/span>a<\/span>l<\/span>e<\/span>s<\/span>X<\/span><\/span> E<\/span>x<\/span>c<\/span>e<\/span>l<\/span>l<\/span>e<\/span>n<\/span>c<\/span>e<\/span><\/span> u<\/span>n<\/span>d<\/span><\/span> I<\/span>n<\/span>n<\/span>o<\/span>v<\/span>a<\/span>t<\/span>i<\/span>o<\/span>n<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SalesX und Innovation is the podcast on the latest developments in sales and innovation management. J\u00f6rg and Patrick present models, approaches and hands-on experience, and explore current questions from a sales and innovation perspective. SalesX und Innovation is the weekly exchange of ideas between two people who are personally fond of each other but don't always agree. Every Friday, wherever you get your podcasts.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Honest<\/h6>
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Critical<\/h6>
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Inspiring<\/h6>
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Our articles<\/h4>
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Current topics, relevant to your practice!<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our videos<\/h4>
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Our topics presented briefly and to the point.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer Centricity Book<\/h4>
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The foundation for everyone who takes customer centricity seriously.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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D<\/span>e<\/span>n<\/span>k<\/span>w<\/span>e<\/span>r<\/span>k<\/span>s<\/span>t<\/span>a<\/span>t<\/span>t<\/span><\/span> S<\/span>a<\/span>l<\/span>e<\/span>s<\/span><\/span> E<\/span>x<\/span>c<\/span>e<\/span>l<\/span>l<\/span>e<\/span>n<\/span>c<\/span>e<\/span><\/span> 2<\/span>0<\/span>2<\/span>7<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Zurich, 26 May 2027 \u2013 from 14:00<\/h4>
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Schweizerisches <\/span><\/span> Institut <\/span><\/span> f\u00fcr <\/span><\/span> Vertrieb <\/span><\/span> und <\/span><\/span> Handel <\/span><\/span> (SIVH)\u00ae <\/span><\/span> <\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our partner for university-level continuing education and professional seminars, in collaboration with the Bern University of Applied Sciences.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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SIVH stands for excellent, practice-oriented education in sales and retail. With recognised certificates and modern learning methods, we prepare you optimally for the challenges of the future.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/path><\/g><\/svg><\/div>Grounded in international research collaborations<\/span><\/div>
<\/path><\/g><\/svg><\/div>Proven in numerous consulting mandates for various companies<\/span><\/div>
<\/path><\/g><\/svg><\/div>Honest craft instead of edutainment<\/span><\/div>
<\/path><\/g><\/svg><\/div>Not just listening, but applying directly<\/span><\/div>
<\/path><\/g><\/svg><\/div>The latest content in each format<\/span><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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L<\/span>a<\/span>t<\/span>e<\/span>s<\/span>t<\/span><\/span> I<\/span>n<\/span>s<\/span>i<\/span>g<\/span>h<\/span>t<\/span>s<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Successfully applying the outpacing strategy<\/div><\/a>\n\t\t\t\t\t\t\t\t\n \n<\/svg>\n\n\t\t\t\t\t\t\t\t<\/span>April 16, 2026<\/span><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>
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Customer-centric pricing for value-added services<\/div><\/a>\n\t\t\t\t\t\t\t\t\n \n<\/svg>\n\n\t\t\t\t\t\t\t\t<\/span>April 16, 2026<\/span><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>
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What does a CRM consultant do<\/div><\/a>\n\t\t\t\t\t\t\t\t\n \n<\/svg>\n\n\t\t\t\t\t\t\t\t<\/span>April 16, 2026<\/span><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>
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Sales approach<\/div><\/a>\n\t\t\t\t\t\t\t\t\n \n<\/svg>\n\n\t\t\t\t\t\t\t\t<\/span>April 16, 2026<\/span><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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T<\/span>e<\/span>s<\/span>t<\/span>i<\/span>m<\/span>o<\/span>n<\/span>i<\/span>a<\/span>l<\/span>s<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"We were able to implement Sales Excellence successfully with CustomersX, drawing on the latest insights.\nHead of Sales, industrial company\nWorking with the CustomersX team is demanding, but the results are impressive.\"<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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E-commerce provider<\/div>
CEO<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"CustomersX's recommendations on CRM enabled us to have an individual solution and reduced implementation and maintenance costs by 50%.\"<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Education provider<\/div>
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\"We were able to implement Sales Excellence successfully with CustomersX, drawing on the latest insights.\"<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Head of Sales<\/div>
Bank<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"The training concept on customer centricity was very successful \u2014 well-founded, motivating and highly applicable.\"<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Head of professional development<\/div>
Health insurer<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The leading consultancy for organic growth and profit. Top consultants and IT experts with many years of experience offer everything from a single source \u2014 from data analysis and strategy development to IT implementation and training. Achieve with us the…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-991465","page","type-page","status-publish","hentry"],"yoast_head":"\nHome - CustomersX<\/title>\n<meta name=\"description\" content=\"CustomersX is a consulting network for improving customer centricity, sales excellence and retail excellence.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customersx.ch\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Home\" \/>\n<meta property=\"og:description\" content=\"CustomersX is a consulting network for improving customer centricity, sales excellence and retail excellence.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customersx.ch\/en\/\" \/>\n<meta property=\"og:site_name\" content=\"CustomersX\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-14T22:58:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customersx.ch\/wp-content\/uploads\/2026\/04\/CustomersX_Goffin_left.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/customersx.ch\\\/en\\\/\",\"url\":\"https:\\\/\\\/customersx.ch\\\/en\\\/\",\"name\":\"Home - 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