{"id":991305,"date":"2026-04-09T16:17:48","date_gmt":"2026-04-09T16:17:48","guid":{"rendered":"https:\/\/customersx.ch\/services\/customer-experience\/"},"modified":"2026-06-14T18:45:31","modified_gmt":"2026-06-14T18:45:31","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/customersx.ch\/en\/services\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Customer <\/span><\/span> Experience <\/span><\/span> Consulting <\/span><\/span> <\/h1><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Our customer experience consulting focuses on profitable growth.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\"\"<\/span><\/div>
<\/path><\/g><\/svg>Free consultation<\/span><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\"\"<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

T<\/span>h<\/span>e<\/span><\/span> i<\/span>m<\/span>p<\/span>a<\/span>c<\/span>t<\/span><\/span> o<\/span>f<\/span><\/span> o<\/span>u<\/span>r<\/span><\/span> c<\/span>u<\/span>s<\/span>t<\/span>o<\/span>m<\/span>e<\/span>r<\/span><\/span> e<\/span>x<\/span>p<\/span>e<\/span>r<\/span>i<\/span>e<\/span>n<\/span>c<\/span>e<\/span><\/span> c<\/span>o<\/span>n<\/span>s<\/span>u<\/span>l<\/span>t<\/span>i<\/span>n<\/span>g<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/span>0<\/span>x<\/span><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Revenue growth<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
1<\/span>0<\/span>p.<\/span><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Productivity gain<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
10%<\/span>0<\/span>%<\/span><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Profit growth<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Investments in customer experience are meant to help you differentiate from the competition beyond the offering itself. It can be observed that, so far, only a few companies have succeeded in differentiating through the customer experience \u2014 partly because customer experience management is understood less as an option for differentiation and more as the elimination of hurdles. Our customer experience consulting aims to increase customer value on the basis of differentiation. The recommendations therefore aim not only to give customers a 'great' experience, but to make investments in such a way that customer value also rises as a result of those experiences. With us, you gain transparency about the composition of your target groups through the data-based analysis of customer information, user behaviour and customer journeys. On this basis, we advise you on building a customer experience with which you can reach your target groups in a context-relevant way and retain them over the long term.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

CustomersX's international network is distinguished by comprehensive know-how. From leading experts in strategy and brand development, to specialists in customer experience management, to experienced change-makers; from experts in advanced digital technologies to data-protection professionals: for a truly end-to-end CX transformation, CustomersX offers the multidisciplinary line-up required. Numerous companies across different industries rely on our support in customer experience management.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t<\/path><\/g><\/svg>Book your free consultation now<\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

A<\/span>r<\/span>e<\/span><\/span> y<\/span>o<\/span>u<\/span><\/span> r<\/span>e<\/span>a<\/span>d<\/span>y<\/span><\/span> f<\/span>o<\/span>r<\/span><\/span> y<\/span>o<\/span>u<\/span>r<\/span><\/span> n<\/span>e<\/span>x<\/span>t<\/span><\/span> p<\/span>r<\/span>o<\/span>j<\/span>e<\/span>c<\/span>t<\/span>?<\/span><\/span> <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Whatever stage of maturity your CRM is at, our systematic approach helps you identify the CRM potential and shows you how to unlock it.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Are you planning to introduce a CRM, or already thinking about expanding or replacing an existing system? Then you're in exactly the right place.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\"Image\"
<\/svg>\n<\/span><\/div>