{"id":10008,"date":"2025-02-13T13:21:54","date_gmt":"2025-02-13T12:21:54","guid":{"rendered":"https:\/\/customersx.ch\/customer-experience-consulting\/"},"modified":"2025-03-05T14:57:43","modified_gmt":"2025-03-05T13:57:43","slug":"customer-experience-consulting","status":"publish","type":"page","link":"https:\/\/customersx.ch\/en\/customer-experience-consulting\/","title":{"rendered":"Customer Experience Consulting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10008\" class=\"elementor elementor-10008 elementor-5506\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a22407 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"8a22407\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a9c5b2e\" data-id=\"a9c5b2e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a180787 elementor-widget elementor-widget-spacer\" data-id=\"a180787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28aa8e2 elementor-widget elementor-widget-heading\" data-id=\"28aa8e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Experience Consulting <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b152fb elementor-widget elementor-widget-eael-creative-button\" data-id=\"5b152fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-creative-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-creative-button-wrapper\">\n\n            <a class=\"eael-creative-button eael-creative-button--default eael-cb-icon-position-right\" href=\"#Kontaktanfrage\" data-text=\"We are looking forward!\">\n            \t    \n                <div class=\"creative-button-inner\">\n\n                    \n                    <span class=\"cretive-button-text\">Contact request<\/span>\n\n                                            <span class=\"eael-creative-button-icon-right\"><i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i><\/span>                                    <\/div>\n\t                        <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f016f22 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline\" data-id=\"f016f22\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_text&quot;:&quot;focused&quot;,&quot;headline_style&quot;:&quot;highlight&quot;,&quot;marker&quot;:&quot;circle&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;highlight_animation_duration&quot;:1200,&quot;highlight_iteration_delay&quot;:8000}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 class=\"elementor-headline\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Our customer experience consulting  <\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">focused<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">on profitable growth.<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16dac4f elementor-widget elementor-widget-spacer\" data-id=\"16dac4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-95bcc76\" data-id=\"95bcc76\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30b4a3c elementor-widget elementor-widget-spacer\" data-id=\"30b4a3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9451746 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"9451746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"209\" src=\"https:\/\/customersx.ch\/wp-content\/uploads\/2025\/01\/Contact-png-6-300x209.png\" class=\"attachment-medium size-medium wp-image-17920\" alt=\"Contact\" srcset=\"https:\/\/customersx.ch\/wp-content\/uploads\/2025\/01\/Contact-png-6-300x209.png 300w, https:\/\/customersx.ch\/wp-content\/uploads\/2025\/01\/Contact-png-6-768x536.png 768w, https:\/\/customersx.ch\/wp-content\/uploads\/2025\/01\/Contact-png-6.png 960w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31f8e86 elementor-widget elementor-widget-spacer\" data-id=\"31f8e86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-130fe06 elementor-widget elementor-widget-spacer\" data-id=\"130fe06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97ded3c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"97ded3c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6dff6bc\" data-id=\"6dff6bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ebde16 elementor-widget elementor-widget-spacer\" data-id=\"4ebde16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fff9c3 elementor-widget elementor-widget-text-editor\" data-id=\"3fff9c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Investments in the customer experience should help to differentiate the company from the competition beyond its offering. It can be observed that only a few companies have so far succeeded in differentiating themselves through the customer experience. This is also because customer experience management is understood less as a differentiation option than as the elimination of hurdles. Our customer experience consulting aims to increase customer value based on differentiation. Recommendations are thus not only aimed at providing customers with a &#8220;great&#8221; experience, but also at making investments in such a way that customer value also increases as a result of the experiences. With us, you achieve transparency about the composition of your target groups through data-based analysis of customer information, user behavior and customer journeys. On this basis, we advise you on building a customer experience with which you can reach your target groups on an event-related basis and retain them in the long term.<\/p>\n<p>CustomersX&#8217;s international network is characterized by comprehensive know-how. From leading experts in strategy and brand development to specialists in customer experience management to experienced change designers, from experts in advanced digital technologies to data protection professionals: for a truly end-to-end CX transformation, CustomersX as a partner offers the necessary multidisciplinary setup. Numerous companies in various industries rely on our support in the area of customer experience management.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf7cd6 elementor-widget elementor-widget-heading\" data-id=\"3cf7cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our offer in the area of customer experience consulting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-726cc55 elementor-widget elementor-widget-spacer\" data-id=\"726cc55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d301219 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"d301219\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-bfc3fc2\" data-id=\"bfc3fc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35d30f1 oew-info-box-top elementor-widget elementor-widget-oew-info-box\" data-id=\"35d30f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;}\" data-widget_type=\"oew-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"oew-info-box-wrap\">\n\t\t\t<div class=\"oew-info-box\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-icon-wrap\">\n\t\t\t\t\t\t<span class=\"oew-info-box-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<div class=\"oew-info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"oew-info-box-title\">\n\t\t\t\t\t\t\tCX Analysis\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-divider-wrap\">\n\t\t\t\t\t\t\t<div class=\"oew-info-box-divider\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-description\">\n\t\t\t\t\t\t\t<p>Customer Purchase Process Analysis<br \/>Touchpoint Performance Analysis <br \/>Analysis Customer Effort and Customer Delight  <\/p><br \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d0afab7\" data-id=\"d0afab7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e03cf9b oew-info-box-top elementor-widget elementor-widget-oew-info-box\" data-id=\"e03cf9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;}\" data-widget_type=\"oew-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"oew-info-box-wrap\">\n\t\t\t<div class=\"oew-info-box\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-icon-wrap\">\n\t\t\t\t\t\t<span class=\"oew-info-box-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clipboard\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<div class=\"oew-info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"oew-info-box-title\">\n\t\t\t\t\t\t\tCX Strategy\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-divider-wrap\">\n\t\t\t\t\t\t\t<div class=\"oew-info-box-divider\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-description\">\n\t\t\t\t\t\t\t<p>Definition of experience<br \/>Definition of target system <br \/>Definition of implementation<\/p><br \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-bd5b79a\" data-id=\"bd5b79a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38d8c46 oew-info-box-top elementor-widget elementor-widget-oew-info-box\" data-id=\"38d8c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;}\" data-widget_type=\"oew-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"oew-info-box-wrap\">\n\t\t\t<div class=\"oew-info-box\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-icon-wrap\">\n\t\t\t\t\t\t<span class=\"oew-info-box-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-sun\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<div class=\"oew-info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"oew-info-box-title\">\n\t\t\t\t\t\t\tCX Implementation\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-divider-wrap\">\n\t\t\t\t\t\t\t<div class=\"oew-info-box-divider\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-description\">\n\t\t\t\t\t\t\t<p>Training<br \/>Breaking down internal barriers and silos<br \/>Implementation at touchpoints<br \/>Implementation of IT tools<\/p><br \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3bb850a\" data-id=\"3bb850a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb1b864 oew-info-box-top elementor-widget elementor-widget-oew-info-box\" data-id=\"bb1b864\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;}\" data-widget_type=\"oew-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"oew-info-box-wrap\">\n\t\t\t<div class=\"oew-info-box\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-icon-wrap\">\n\t\t\t\t\t\t<span class=\"oew-info-box-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<div class=\"oew-info-box-content\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"oew-info-box-title\">\n\t\t\t\t\t\t\tCX Controlling\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-divider-wrap\">\n\t\t\t\t\t\t\t<div class=\"oew-info-box-divider\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"oew-info-box-description\">\n\t\t\t\t\t\t\t<p>Measurement of customer experience<br \/>Implementation of VOC system<br \/>Definition of roadmap and playbook<\/p><br \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-5eedd5d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"5eedd5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a76a363 elementor-widget elementor-widget-spacer\" data-id=\"a76a363\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ebfcbc e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"5ebfcbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d1e4410 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"d1e4410\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c524643 elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"c524643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff4e29 elementor-widget elementor-widget-text-editor\" data-id=\"2ff4e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer Experience briefly presented<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77c509f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"77c509f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-721617f elementor-widget elementor-widget-video\" data-id=\"721617f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Y8kCpmwhlxA&amp;t=3s&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbbb306 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"fbbb306\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64ee36d elementor-widget elementor-widget-spacer\" data-id=\"64ee36d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e0ecd2 elementor-widget elementor-widget-heading\" data-id=\"0e0ecd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">This is how we work together in trust<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a75fd5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"6a75fd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db5d2ab e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"db5d2ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95804c4 elementor-widget elementor-widget-text-editor\" data-id=\"95804c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Step 1<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-903af9b elementor-widget elementor-widget-text-editor\" data-id=\"903af9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Analysis of your CX<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20a7904 elementor-widget elementor-widget-text-editor\" data-id=\"20a7904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Based on our <a href=\"https:\/\/customersx.ch\/ansatz-kundenorientierung\/\">DTC consulting approach<\/a>, the first step is to carry out a <a href=\"https:\/\/customersx.ch\/en\/blogencc\/2022\/customer-purchasing-process\/\">customer purchase process<\/a> analysis. This involves going through the individual stages from the customer&#8217;s perspective and using existing customer knowledge to identify optimization potential within the company. The result of the analysis is linked to the central company processes with the help of a blueprint. In a second step, the performance of the relevant touchpoints is analyzed using a quantitative customer survey and possible moments of truth are identified. The results are transferred to the blueprint and enable an in-depth analysis of weaknesses and potentials. In doing so, we take a customer value perspective into account so that the experience improvements are also geared towards valuable customers and have a high potential for increasing profits. In a third step, we determine whether the customer experience should be geared more towards customer enthusiasm or customer effort\/convenience in order to increase profits.        <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e49970a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"e49970a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09743b9 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"09743b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"578\" src=\"https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Analyse-CustomersX-1024x578.jpg\" class=\"attachment-large size-large wp-image-15576\" alt=\"Analyse CustomersX\" srcset=\"https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Analyse-CustomersX-1024x578.jpg 1024w, https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Analyse-CustomersX-300x169.jpg 300w, https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Analyse-CustomersX-768x434.jpg 768w, https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Analyse-CustomersX-1536x867.jpg 1536w, https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Analyse-CustomersX.jpg 2040w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa49408 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"aa49408\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d41372f\" data-id=\"d41372f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8507be elementor-hidden-phone elementor-widget elementor-widget-spacer\" data-id=\"c8507be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-924d0b8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"924d0b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f271b28 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"f271b28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3764a2a elementor-widget elementor-widget-text-editor\" data-id=\"3764a2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Step 2<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36a6f1e elementor-widget elementor-widget-text-editor\" data-id=\"36a6f1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Definition CX<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00ba0c0 elementor-widget elementor-widget-text-editor\" data-id=\"00ba0c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In a first step, we define the customer experience based on our six experience dimensions using the analyses we have carried out. We attach great importance to process optimization. The next step is to define the target system for the customer experience. A target system is developed based on various KPIs for the different touchpoints in order to be able to manage the improvement of the customer experience holistically. In a third step, we draw up an implementation plan.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89afc17 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"89afc17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cac7bc8 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"cac7bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"578\" src=\"https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Kundenbefragung-CustomersX-1024x578.jpg\" class=\"attachment-large size-large wp-image-15714\" alt=\"Kundenbefragung\nCustomersX\" srcset=\"https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Kundenbefragung-CustomersX-1024x578.jpg 1024w, https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Kundenbefragung-CustomersX-300x169.jpg 300w, https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Kundenbefragung-CustomersX-768x434.jpg 768w, https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Kundenbefragung-CustomersX-1536x867.jpg 1536w, https:\/\/customersx.ch\/wp-content\/uploads\/2023\/11\/Kundenbefragung-CustomersX.jpg 2040w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e76e867 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"e76e867\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7604bb1 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"7604bb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-883dc03 elementor-widget elementor-widget-text-editor\" data-id=\"883dc03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Step 3<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d3ecf2 elementor-widget elementor-widget-text-editor\" data-id=\"6d3ecf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CX implementation<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7928793 elementor-widget elementor-widget-text-editor\" data-id=\"7928793\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We train employees on the topic of customer experience. In doing so, we take an in-depth look at the topics of design and measurement. We also support the internal transformation of the company. This point is an often forgotten success factor for successful customer experience management. Internal barriers and silos need to be broken down so that process optimization can be continuously established within the company. We also used our network to support the implementation of the selected experience at all relevant touchpoints. If desired, we implement IT tools to measure and control the customer experience in the company.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f3dbe7 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"2f3dbe7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-144a8e8 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"144a8e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"578\" src=\"https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Definition-Customer-Experience-CustomersX-1024x578.jpg\" class=\"attachment-large size-large wp-image-15772\" alt=\"Definition Customer Experience CustomersX\" srcset=\"https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Definition-Customer-Experience-CustomersX-1024x578.jpg 1024w, https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Definition-Customer-Experience-CustomersX-300x169.jpg 300w, https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Definition-Customer-Experience-CustomersX-768x434.jpg 768w, https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Definition-Customer-Experience-CustomersX-1536x867.jpg 1536w, https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Definition-Customer-Experience-CustomersX.jpg 2040w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-577c666 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"577c666\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d77f308 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"d77f308\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85a1920 elementor-widget elementor-widget-text-editor\" data-id=\"85a1920\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Step 4<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaeab9f elementor-widget elementor-widget-text-editor\" data-id=\"aaeab9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CX controlling<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b1600a elementor-widget elementor-widget-text-editor\" data-id=\"7b1600a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We carry out an annual measurement of the customer experience to monitor the development of the customer experience over time. Experience can only be strengthened over time through systematic measurement. We offer you the implementation of a voice-of-the-customer (VOC) system. We make sure that the system is geared towards customer value. In addition, based on the controlling results, we create an internal roadmap and a playbook to ensure that the selected measures are highly likely to improve the customer experience.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79b0b15 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"79b0b15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5d797e elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"f5d797e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/customersx.ch\/wp-content\/uploads\/2024\/02\/Controlling-CX-CustomersX-1024x683.jpg\" class=\"attachment-large size-large wp-image-16324\" alt=\"Controlling Customer Experience CustomersX\" srcset=\"https:\/\/customersx.ch\/wp-content\/uploads\/2024\/02\/Controlling-CX-CustomersX-1024x683.jpg 1024w, https:\/\/customersx.ch\/wp-content\/uploads\/2024\/02\/Controlling-CX-CustomersX-300x200.jpg 300w, https:\/\/customersx.ch\/wp-content\/uploads\/2024\/02\/Controlling-CX-CustomersX-768x512.jpg 768w, https:\/\/customersx.ch\/wp-content\/uploads\/2024\/02\/Controlling-CX-CustomersX.jpg 1152w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40f5dfd elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"40f5dfd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ac41609\" data-id=\"ac41609\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca05749 elementor-widget elementor-widget-spacer\" data-id=\"ca05749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8e9be9 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f8e9be9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ee2aa4\" data-id=\"1ee2aa4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cdb2565 elementor-widget elementor-widget-spacer\" data-id=\"cdb2565\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab62a06 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"ab62a06\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b7c611\" data-id=\"9b7c611\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2b477e elementor-widget elementor-widget-spacer\" data-id=\"c2b477e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-705ec25 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"705ec25\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-79d7559\" data-id=\"79d7559\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb63bf6 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"bb63bf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #000080;\"><a style=\"color: #000080;\" href=\"https:\/\/customersx.ch\/en\/projects\/2022\/brand-management-service-provider\/\">Case:<\/a><\/span><\/strong><br \/><a href=\"https:\/\/customersx.ch\/projekte\/2024\/cx-fuer-mobilitaetsanbieter\/\">CX for mobility providers<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-889e489\" data-id=\"889e489\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99495c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"99495c8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc04503\" data-id=\"bc04503\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a745940 elementor-widget elementor-widget-spacer\" data-id=\"a745940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47ca8c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"47ca8c2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-50637bb\" data-id=\"50637bb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fa8b86 elementor-widget elementor-widget-heading\" data-id=\"5fa8b86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our CX Framework<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd69d2c elementor-hidden-phone elementor-widget elementor-widget-spacer\" data-id=\"fd69d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40ac984 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"40ac984\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Customer-Experience-Framework-CustomersX-1024x448.jpg\" class=\"attachment-large size-large wp-image-6866\" alt=\"Customer Experience Framework-CustomersX\" srcset=\"https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Customer-Experience-Framework-CustomersX-1024x448.jpg 1024w, https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Customer-Experience-Framework-CustomersX-300x131.jpg 300w, https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Customer-Experience-Framework-CustomersX-768x336.jpg 768w, https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Customer-Experience-Framework-CustomersX-1536x672.jpg 1536w, https:\/\/customersx.ch\/wp-content\/uploads\/2021\/12\/Customer-Experience-Framework-CustomersX-2048x896.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b4e9a5\" data-id=\"3b4e9a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edcb944 elementor-widget elementor-widget-text-editor\" data-id=\"edcb944\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For the design of the customer experience, we use the selected <strong>brand positioning<\/strong>. Using our <strong>CX framework <\/strong>, we build on this to define the most differentiating and value-adding experience possible.  <\/p>\n<p>The <strong>atmosphere<\/strong> includes the representation mood of the experience.  <\/p>\n<p>The <strong>technology<\/strong> focuses on how customers use them. The focus here is on maximizing convenience.  <\/p>\n<p>The <strong>communication<\/strong> is aimed at the messages for the customers.  <\/p>\n<p>The <strong>process elements<\/strong> have a particularly high priority. Waiting times, navigation and service requests have a very high impact on perceived customer effort.  <\/p>\n<p>In addition to the technology, it is also important to optimize the <strong>employee-customer interaction<\/strong>. The aim is to combine a high level of standardization with sufficient flexibility.  <\/p>\n<p> <strong>Offer interaction elements<\/strong> address offer design, which increasingly enables interaction between customers and the company.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c54a15a elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"c54a15a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b34227b\" data-id=\"b34227b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c0891a elementor-hidden-phone elementor-widget elementor-widget-spacer\" data-id=\"6c0891a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9142419 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"9142419\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b0584e0\" data-id=\"b0584e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09ffa44 elementor-widget elementor-widget-heading\" data-id=\"09ffa44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Let's talk about your customer experience - right away.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d97d8 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-global elementor-global-10201 elementor-global-8216 elementor-widget-icon-box\" data-id=\"55d97d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:+41445081194\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"+41 44 508 11 94\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"tel:+41445081194\" >\n\t\t\t\t\t\t\t+41 44 508 11 94\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb7044 elementor-hidden-mobile elementor-widget elementor-widget-global elementor-global-7886 elementor-widget-image\" data-id=\"7eb7044\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customersx.ch\/kontakt\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"670\" src=\"https:\/\/customersx.ch\/wp-content\/uploads\/2025\/01\/Contact-png-14.png\" class=\"attachment-large size-large wp-image-18007\" alt=\"Contact - png (14)\" srcset=\"https:\/\/customersx.ch\/wp-content\/uploads\/2025\/01\/Contact-png-14.png 960w, https:\/\/customersx.ch\/wp-content\/uploads\/2025\/01\/Contact-png-14-300x209.png 300w, https:\/\/customersx.ch\/wp-content\/uploads\/2025\/01\/Contact-png-14-768x536.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0529305 elementor-widget elementor-widget-spacer\" data-id=\"0529305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b6f7f59\" data-id=\"b6f7f59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b04313 elementor-widget__width-initial elementor-widget elementor-widget-global elementor-global-10224 elementor-global-7929 elementor-widget-oew-contact-form-7\" data-id=\"6b04313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"oew-contact-form-7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6922-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6922\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/10008#wpcf7-f6922-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6922\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6922-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"First\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"First\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Last\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last name\" value=\"\" type=\"text\" name=\"Last\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"E-Mail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-Mail\" value=\"\" type=\"email\" name=\"E-Mail\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"DeineNachricht\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message\" name=\"DeineNachricht\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-41ba2c1 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"41ba2c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a72212 elementor-widget elementor-widget-spacer\" data-id=\"7a72212\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Experience Consulting Contact request Our customer experience consulting focused on profitable growth. Investments in the customer experience should help to differentiate the company from the competition beyond its offering. It can be observed that only a few companies have so far succeeded in differentiating themselves through the customer experience. This is also because customer experience management is understood less as a differentiation option than as the elimination of hurdles. Our customer experience consulting aims to increase customer value based on differentiation. Recommendations are thus not only aimed at providing customers with a &#8220;great&#8221; experience, but also at making investments in such a way that customer value also increases as a result of the experiences. With us, you achieve transparency about the composition of your target groups through data-based analysis of customer information, user behavior and customer journeys. On this basis, we advise you on building a customer experience with which you can reach your target groups on an event-related basis and retain them in the long term. CustomersX&#8217;s international network is characterized by comprehensive know-how. From leading experts in strategy and brand development to specialists in customer experience management to experienced change designers, from experts in advanced digital technologies to data protection professionals: for a truly end-to-end CX transformation, CustomersX as a partner offers the necessary multidisciplinary setup. Numerous companies in various industries rely on our support in the area of customer experience management. Our offer in the area of customer experience consulting CX Analysis Customer Purchase Process AnalysisTouchpoint Performance Analysis Analysis Customer Effort and Customer Delight CX Strategy Definition of experienceDefinition of target system Definition of implementation CX Implementation TrainingBreaking down internal barriers and silosImplementation at touchpointsImplementation of IT tools CX Controlling Measurement of customer experienceImplementation of VOC systemDefinition of roadmap and playbook Customer Experience briefly presented This is how we work together in trust Step 1 Analysis of your CX Based on our DTC consulting approach, the first step is to carry out a customer purchase process analysis. This involves going through the individual stages from the customer&#8217;s perspective and using existing customer knowledge to identify optimization potential within the company. The result of the analysis is linked to the central company processes with the help of a blueprint. In a second step, the performance of the relevant touchpoints is analyzed using a quantitative customer survey and possible moments of truth are identified. The results are transferred to the blueprint and enable an in-depth analysis of weaknesses and potentials. In doing so, we take a customer value perspective into account so that the experience improvements are also geared towards valuable customers and have a high potential for increasing profits. In a third step, we determine whether the customer experience should be geared more towards customer enthusiasm or customer effort\/convenience in order to increase profits. Step 2 Definition CX In a first step, we define the customer experience based on our six experience dimensions using the analyses we have carried out. We attach great importance to process optimization. The next step is to define the target system for the customer experience. A target system is developed based on various KPIs for the different touchpoints in order to be able to manage the improvement of the customer experience holistically. In a third step, we draw up an implementation plan. Step 3 CX implementation We train employees on the topic of customer experience. In doing so, we take an in-depth look at the topics of design and measurement. We also support the internal transformation of the company. This point is an often forgotten success factor for successful customer experience management. Internal barriers and silos need to be broken down so that process optimization can be continuously established within the company. We also used our network to support the implementation of the selected experience at all relevant touchpoints. If desired, we implement IT tools to measure and control the customer experience in the company. Step 4 CX controlling We carry out an annual measurement of the customer experience to monitor the development of the customer experience over time. Experience can only be strengthened over time through systematic measurement. We offer you the implementation of a voice-of-the-customer (VOC) system. We make sure that the system is geared towards customer value. In addition, based on the controlling results, we create an internal roadmap and a playbook to ensure that the selected measures are highly likely to improve the customer experience. Case:CX for mobility providers Our CX Framework For the design of the customer experience, we use the selected brand positioning. Using our CX framework , we build on this to define the most differentiating and value-adding experience possible. The atmosphere includes the representation mood of the experience. The technology focuses on how customers use them. The focus here is on maximizing convenience. The communication is aimed at the messages for the customers. The process elements have a particularly high priority. Waiting times, navigation and service requests have a very high impact on perceived customer effort. In addition to the technology, it is also important to optimize the employee-customer interaction. The aim is to combine a high level of standardization with sufficient flexibility. Offer interaction elements address offer design, which increasingly enables interaction between customers and the company. Let&#8217;s talk about your customer experience &#8211; right away. +41 44 508 11 94<\/p>\n","protected":false},"author":1,"featured_media":6719,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ofc_meta_disable_footer_callout":"","ofc_meta_callout_button_url":"","ofc_meta_callout_button_txt":"","ofc_meta_callout_text":"","ofc_enable_fullscreen":"disable","ofc_fullscreen_speed":0,"ofc_fullscreen_nav":"enable","ofc_fullscreen_nav_pos":"right","ofc_fullscreen_nav_color":"","ofc_fullscreen_nav_tooltip_color":"","ofc_fullscreen_responsive":0,"osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","footnotes":""},"class_list":["post-10008","page","type-page","status-publish","has-post-thumbnail","hentry","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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